PARTNER WITH US
All visitors who visit the site www.cholafinance.com or customers, prospective customers (collectively Customers) providing information to Cholamandalam Investment and Finance Limited (CIFCL) are covered under this Policy.
In the course of using this website or availing the products and services vide the online or otherwise, the application forms or questionnaires etc., CIFCL and its Associates may become privy to the personal information including information that is of a confidential nature like bank account, broking account, demat account, investment and networth details of its Customers and may use the same for various purposes including analyzing the credit worthiness of the client and providing value added service to clients. CIFCL undertakes to obtain consent of its customers, wherever not available, before disclosure or transfer of information to third parties.
CIFCL will limit the collection and use of customer information only on a need-to-know basis to deliver better service to the Customers. CIFCL may use and share the information provided by the Customers with its Affiliates and third parties for providing services and any service-related activities such as collections, customer service and to notify or contact the Customers regarding any problems with, or the expiration of, such services. In this regard, it may be necessary to disclose the customer information to one or more agents and contractors of CIFCL and their sub-contractors, but such agents, contractors, and sub-contractors will be required to agree to use the information obtained from CIFCL only for these purposes.
CIFCL undertakes not to disclose the information provided by the Customers to any person, unless such action is necessary to: Conform to legal requirements or comply with legal process; Protect and defend CIFCL or its Affiliates' rights, interests or property; Enforce the terms and conditions of the products or services; or Confirm the transaction details
CIFCL is strongly committed to protect the privacy of its Customers and has taken all necessary and reasonable measures to protect the confidentiality of the customer information and its transmission through the world wide web or otherwise and it shall not be held liable for disclosure of the confidential information when in accordance with this Privacy Commitment or in terms of the agreements, if any, with the Customers.
The Customers shall not disclose to any other person, in any manner whatsoever, any information relating to CIFCL or its Associates of a confidential nature obtained in the course of availing the services through the website. Failure to comply with this obligation shall be deemed a serious breach of the terms herein and shall entitle CIFCL or its Associates to terminate the services, without prejudice to any damages, to which the customer may be entitled otherwise.
The Customer authorises CIFCL to exchange, share, part with all information related to the details and transaction history of the Customers to its Associates / banks / financial institutions / credit bureaus / agencies/participation in any telecommunication or electronic clearing network as may be required by law, customary practice, credit reporting, statistical analysis and credit scoring, verification or risk management and shall not hold CIFCL liable for use or disclosure of this information.
At CIFCL, we value your relationship and will at all times strive to ensure your privacy.
Please reach us on our toll free number 1800-102-4565 or visit the nearest Chola branch to initiate a mandate cancellation
CUSTOMER GRIEVANCE REDRESSAL