Definition & Approach of ESG:
ESG stands for environmental, social and governance. These are called pillars in ESG frameworks. The following aspects/pillars are within the scope of ESG for Chola:
- Improving Efficiency
- Responsible Product
- Environmental Consciousness
- People Power
- Governance
The articulated sustainability agenda and the ESG framework along with well-defined focus areas and road map including collaboration with all our stakeholder groups to fulfil our priorities.
Improving Efficiency
Emphasis on overall Ethical Governance of the business.
Improving efficiency of processes and customers’ experience through Digitization to achieve ‘first time right’ in all internal and stakeholder engagement processes.
Prioritizing data privacy and security while instituting robust processes for the management of cyber security.
Responsible Product
ESG based lending to support responsible businesses.
Strong focus towards ensuring financial inclusion of various marginalised sections of society to contribute to the economy and to the social well-being of the borrowers.
Environmental Consciousness
Endeavour to establishing green operational measures in offices to the best extent possible and and attempt to enhancing green awareness among employees.
Support reduction of carbon footprint through implementation of energy and water efficient measures.
People Power
Focus on the wellbeing of employees through a variety of initiatives.
Emphasizing Diversity and Inclusion in the workplace and hiring practices
Enhancing Chola’s work force through continuous learning and development programs.
Working towards the social and community development through various programs.
Governance
Chola’s policies and process will enable highest standards in governance and transparency. Our transparency and ethical behaviour form a part of our \Code of Conduct Policy and we imbibe this policy through the enterprise. Chola uses well established policy for customer data security and privacy, compliance and investor relationship — Chola will always comply with both the letter and the spirit of the law, wherever it applies.