Grievance  Redressal
Level 1  
 

Requests would be accepted only if it's from registered email ids

 
 

Call Us :

Contact Number : 1800-102-4565

Time : 9.00 am to 7.00 pm ( Monday to Saturday)

 

Write to us: customercare@chola.murugappa.com

ASV Adarsh Complex, 719, Pathari Road, off Mount road

Near Thousands Light Metro station,Behind Raj video vision, Anna Salai,

Chennai 600002

 
Level 2  
 
If the resolution provided at Level 1 does not meet your expectation, you can approach our Customer Service Head through any of our access channels mentioned below.

Any issues relating to services provided by the outsourcing agency with regard to customer interaction can be escalated to Customer Service Head.
 

Head - Customer Service

Contact Number: 044-40906097

Email ID: customerservicehead@chola.murugappa.com

  * Applicable when level wise escalation is followed  
Level 3  
 
If the resolution provided at Level 2 does not meet your expectation, you can approach the Grievance Redressal Officer through any of our access channels mentioned below.

 

Grievance Redressal Officer

Contact Number: 044 - 40906097

Email ID: gro@chola1.murugappa.com

  * Applicable when level wise escalation is followed  
Level 4  
  If the customer's query or complaint is not resolved within a period of 30 days from date of complaint the customer may also approach the RBI Ombudsman / Regional Office of Dept. of Supervision – RBI

 

Contact Ombudsman:

To Know more about the Ombudsman Scheme Click Here

To get a copy of the Ombudsman Scheme, please write to customercare@chola.murugappa.com

 
Officer-in-Charge
Department of Supervision
Regional Office - Chennai
Reserve Bank of India
Fort Glacis, No.16, Rajaji Salai
Chennai 600 001
Tel: 044- 2539 9189
 
  * Applicable when level wise escalation is followed  
  Contact details of Principal Nodal Officer:

Name : Mr. Krishnakumar K.P

Contact Number : 044 - 40906114

Email ID : principalnodalofficer@chola.murugappa.com

 

Knowing the entire loan application process and eligibility criteria will help you to ensure a stress-free loan application process. Make sure that you fill out the loan application form and add all mandatory details. Follow the above instructions to enter a better life with Chola Loan Against Property. Visit www.cholamandalam.com/get-loan-against-property for more information.

Disclaimer: The above information furnished is generic in nature and can be considered for informational purposes only. The interest rates, if mentioned in the article, can be volatile and subject to change. Please feel free to contact us for exact information on our products.

With Chola as your loan partner, you can experience ultimate comfort in your loan process. Business owners can avail loans up to ₹ 7.5 crore based on the value of the mortaged property and other credit norms. Part payment and prepayment facilities make your mortgage loan more flexible. Chola Loan Against Property comes with floating rate of interest with a longer tenure of up to 15 years.

Blindsiding the fine print

Every financier will have a set of terms and conditions that is written in fine print and hand over to us to READ and sign. One major mistake many of us commonly commit is not to read those fine lines. These terms and conditions will contain all the hidden charges, potential costs and material facts. Reading these terms can help us to make a better decision and enhance our ability to negotiate with the lender.

Ignoring the required prerequisites

While applying for loan against property, one should ensure that they have all the required set of documents which includes property documents, address proof and ID proof, income related documents are kept handy. Availability of these documents will help in quicker and hassle-free loan processing process.

Planning of repayment.

It is easy to avail of a loan but it takes efforts to repay the same on time. Timely payment of our EMIs is the key which not only ensures to be in a good book with the lender but also marks our credibility which will eventually help in maintaining good credit score and more provide more opportunity to borrow funds and borrow at lower rate of interest One should be mindful of the repayment and always choose the loan amount based on the convenient EMI to repay. This ensures smooth repayment of the loan

Skipping loan insurance

Never skip on the loan insurance. In case of uncertainties, without a loan insurance, we pass the burden of repayment of loan to our family and there is also a possibility of losing the asset due to non-payment of the loan. A loan insurance will turn out to be a saviorsaviour to our family during these times.

Why should you choose Chola for your mortgage loan?

Disclaimer: The above information furnished is generic in nature and can be considered for informational purposes only. The interest rates, if mentioned in the article, can be volatile and subject to change. Please feel free to contact us for exact information on our products.

With Chola as your loan partner, you can experience ultimate comfort in your loan process. Business owners can avail loans up to ₹ 7.5 crore based on the value of the mortaged property and other credit norms. Part payment and prepayment facilities make your mortgage loan more flexible. Chola Loan Against Property comes with floating rate of interest with a longer tenure of up to 15 years.

Let’s Wrap Things Up

Property mortgage loans provide a pathway to growth in business. Mortgage loans offer numerous benefits for aspirants who are looking for an opportunity with ultimate affordability to raise capital to invest in their business. The reasons to choose a mortgage loan are compelling. Mortgage loans provide investment potential, tax benefits and credit-building opportunities to business owners and self-employed. Before embarking on a mortgage loan journey, it is important to conduct thorough research on the loan terms. Also, customers should seek professional advice to ensure that they choose a mortgage loan scheme that aligns with their financial goals. With careful consideration, a property mortgage loan can be an excellent tool to achieve your business dreams. Loan against property customers should choose a loan scheme with flexible repayment options to make sure that the loan scheme is suitable for their income level for long term affordability. This is to ensure that proper payments of Equated Monthly Instalment (EMI) are made on time without defaulting. Mortgage loans enable a better business growth for customers with a working plan for business development.

Disclaimer: The above information furnished are generic in nature and can be considered for informational purposes only. The interest rates, if mentioned in the article, can be volatile and subject to change. Please feel free to contact us for exact information on our products.

  • Competitive Interest Rate

    Since a loan against Property is a secured loan, the bank or NBFC can easily recover a loan due to the collateral provided. The presence of collateral adds to the ease of recovering the loan compared to an unsecured loan. This results in a competitive interest rate because of the lender’s reduced risk.

  • Tax Benefits

    The final use of the loan determines the tax benefits associated with borrowing against property. If the money is used for business expenditures, you are eligible for a tax deduction on the LAP under section 37(1) of the ITA. Section 37(1) allows you to deduct the interest and other fees of the loan against property from your taxes, provided that the loan amount is used to finance business operations, excluding capital expenditures and personal expenses.

  • Longer Tenure, Lower EMI

    Longer tenure of Loan Against Property makes it possible to enable lower EMIs making it convenient to repay the loan.

  • Easy to Avail

    The presence of collateral makes it easier to avail of a Loan Against Property. Because of the low risk involved, banks and NBFCs are willing to provide Loan Against Property to their customers.

  • Easy Documentation & Approval

    The documentation and approval procedure for a loan secured by the property is usually easy and allows lenders to move forward with a straightforward loan documentation procedure.

  • Retain Ownership of the Property

    Ownership of the property is maintained by the borrower in the event of a loan secured by a property. When you pledge your property as security for a loan, ownership of the asset remains unchanged. If you are not in a position to pay back the loan, you have the option to sell the property.

  • Pre-Closure

    You can choose to pre-close your loan secured by the property. If the loan you were granted includes a variable interest rate, there won't be any penalties for closing the loan early. You must pay a small pre-closure fee if your loan has a fixed interest rate.

  • Property Utilisation

    If you are approved for a Loan against Property and have property to pledge as collateral, you can use the loan amount to cover your financial requirements.

  • Maintain Occupancy

    You will not be required to vacate your house or flat if a mortgage is obtained on it. As long as you meet the pre-payment or payback obligations, you are free to remain wherever you are.

  • Chola Loan Against Property

    A Loan Against Property is the answer to most of your financial requirements. The large sum that a Loan Against Property provides makes it one of the most preferred types of loan. Providing collateral for a loan only lessens your financial burden enabling a lower rate of interest, lesser EMI, and relaxed loan tenure. Expenses such as the purchase or construction of a new home, business investment/expansion, and purchase of machinery could drain your financial resources. Loan Against Property offers a convenient solution for your commitments.

    Chola Loan against property is a multi-purpose loan intended to finance all your dreams and those of your family members. With Chola’s Loan Against Property, you can enjoy;

    • Fast-track approval process
    • Part Payment and Prepayment facility
    • Balance Transfer with better interest rates
    • Loan from 10 lakh to 7.5 crore
    • Floating rate of interest
    • Tenure up to 15 Years

    Chola offers three types of Loan against Property

    • LAP loans for self-occupied and rented residential property
    • LAP Loans for self-occupied and rented commercial properties
    • LAP loans for industrial properties

    Wrapping Up

    Why wait? Check your eligibility for Chola Loan Against Property now and unlock a world of new possibilities! With Chola’s EMI calculator plan your finances effectively by getting a clear idea of your monthly repayment obligation. This will help in budgeting and ensure timely repayments. Additionally, it helps you to assess loan affordability and make informed decisions.

    Disclaimer: The above information furnished are generic in nature and can be considered for informational purposes only. The interest rates, if mentioned in the article, can be volatile and subject to change. Please feel free to contact us for exact information on our products.

    Contact Us

    Registered Office:

    Cholamandalam Investment & Finance Company Limited (CIFCL),
    Chola Crest, C54-55 & Super B-4,
    Thiru-Vi-Ka Industrial Estate, Guindy,
    Chennai - 600032.

    Customer Care:

    Customers can write to us at customercare@chola.murugappa.com
    Call us on our toll-free number:
    1800-102-4565 (Monday to Saturday, between 9:00 AM TO 7:00 PM)

    CIN : L65993TN1978PLC007576

    Media Relations:

    For any media related queries or assistance with setting up an interview or any requirement of company background information or press releases or photographs of spokesperson,
    Please write to: corporatecommunications@ chola.murugappa.com