Grievance  Redressal
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Level 1  
     
  Requests would be accepted only if it’s from registered email ids  
     
     
    Call us  
    Write to us  
     
 
   
Level 2  
     
  If the resolution provided at Level 1 does not meet your expectation, you can approach our Grievance Redressal Officer through any of our access channels mentioned below:  
    Call us  
    Write to us  
  * Applicable when level wise escalation is followed  


   
Level 3  
     
  If the resolution provided at Level 1 & 2 does not meet your expectation, you can approach our Principal Nodal Officer through any of our access channels mentioned below:

 

PRINCIPAL NODAL OFFICER

Name : Mr. Krishnakumar K.P

Contact Number : 044 - 40906114

Email : principalnodalofficer@chola.murugappa.com

 
If the grievances / complaints are not redressed to the satisfaction of the customer within a period of one month from date of complaint, the customer may also approach to regional office of DNBS - RBI on the following address –

 

 
General Manager
Department of Non-Banking Supervision
Chennai Regional Office
Reserve Bank of India
Fort Glacis, No.16, Rajaji Salai
Chennai 600 001
Tel: 044 – 2536 1631; Fax: 044 – 2536 5220
Email: dnbschennai@rbi.org.in
 
     
 
   
Level 4  
     
  If the customer's query or complaint is not resolved within a period of one month from date of complaint the customer may also approach the RBI ombudsman on the below mentioned details

 

Contact Ombudsman:

To Know more about the Ombudsman Scheme Click Here

To get a copy of the Ombudsman Scheme to your Mail id, please write a request to customercare@chola.murugappa.com

 


CONTACT US
REGISTERED OFFICE:

Cholamandalam Investment and Finance Company Limited (Chola),
Dare House, 1st Floor,
No.2, N.S.C. Bose Road, Parrys,
Chennai – 600001
CUSTOMER CARE:

Customers can write to us at customercare@chola.murugappa.com Call us on our toll-free number
1800-102-4565 (9:00 AM TO 7:00 PM)
SMS us on 9500000312

CIN : L65993TN1978PLC007576
For any media related queries or assistance with setting up an interview or any requirement of company background information or press releases or photographs of spokesperson, please write to corporatecommunications@chola.murugappa.com
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