Call Center
Customers can lodge a complaint by contacting the call center at 1800-102-4565 / 1800-123-4565. The call center is open from 9.00 am to 7.00 pm (Monday to Saturday)
Via Letter
Customers can lodge a complaint by submitting a written complaint to the following address Address - Cholamandalam Investment & Finance Company Limited (CIFCL), Chola Crest, C54-55 & Super B-4, Thiru-Vi-Ka Industrial Estate, Guindy, Chennai – 600032.
Branch
Customers can also lodge a complaint by visiting the branch
Chola One App
Customers can lodge a complaint through the Chola One App
Company's Website
Customers can lodge a complaint by visiting the company's website at
www.cholamandalam.com
If the customer has approached any of the above channels and the complaint is not resolved within 10 days, the customer may escalate the complaint to the Head Customer Service
If the complaint remains unresolved for 15 days after escalation, the customer may further escalate the complaint to the Grievance Redressal Officer (GRO)
If the customer does not receive a response from the Company within 30 days, or if the response received is not satisfactory, the customer may lodge a complaint with the RBI Integrated Ombudsman under the Reserve Bank – Integrated Ombudsman Scheme, 2021 on RBI's website - Click Here
Contact Ombudsman:
To Know more about the Ombudsman Scheme - Click Here
For any media related queries or assistance with setting up an interview or
any requirement of company background information or press releases or
photographs of spokesperson,
Please write to:
corporatecommunications@ chola.murugappa.com
